1. Terms
This website is owned and operated by MichelleBelle Ltd, a private company. We are not affiliated with any government or embassy. Please read these terms of use carefully before you start to use the site and/or our service. By using our site and/or our service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
MichelleBelle Immigration Solutions, a division of MichelleBelle Ltd (hereinafter referred to as "The Company") provides immigration advice and accepts passports and other documents for processing only under these terms and conditions. Any variation of these Terms and Conditions is only valid if made in writing and signed by a senior member of The Company's management. These Terms and Conditions are to be governed by the laws of England.
2. Our Services
Once a contract for immigration services has been fully agreed (including agreement of these Terms & Conditions) between the Company and the Client, the Company will perform the contract to the end except in exceptional circumstances. Such exceptional circumstances include where:
- the Client is behaving unreasonably or inappropriately;
- the relationship between the Company and the Client has broken down to the point where it is no longer feasible to continue to work together;
- the Client requires the Company to do anything immoral or illegal;
- the Client exercised their right to cancel the service; or
- force majeure operates.
If the Company decides to terminate the contract it will inform the Client of this, and the reasons for it, in writing. The Company does not guarantee success and does not offer a conditional fee arrangement (no-win no-fee). In all cases the Company will employ its best endeavours to provide the Client with the best advice and to achieve a successful result in the Client's matter.
The Company will normally charge the Client a fixed fee for the work agreed and will normally require the Client to pay fees before work is started, in full. The Company does not take any fees payable to the immigration authorities — these are paid directly by the Client. If the Client does not pay the fees in full before an application is due to be submitted, the Company reserves the right not to submit the application.
If the Client's matter is unsuccessful due to substandard work by the Company, the Company's liability is limited to making a full refund to the Client of all fees paid. Other than is implied by the laws of England and Wales, the Company cannot accept any responsibility for any other loss, damage or consequential loss arising from delay to, or failure of, any application.
If the Client withdraws their instructions before the work on their matter has been completed, the Company will offer a refund based on its refund policy. The amount of the refund shall be determined solely by the Company refund policy and which is based on work done and the stage the application is at. If the Client withdraws their instructions after all the work on the matter has been completed (whether or not any application has been submitted), no refund will be available.
The Company will not liaise with or contact any third party (except the immigration authorities) about a Client's case without express agreement and permission from the Client. The Company also reserves the right not to liaise with a third party about a Client's case, if it does not consider it appropriate.
3. Privacy
Please review our Privacy Policy, which also governs your visit to MichelleBelle Immigration Solutions, to understand our practices.
4. Contact
Questions about these Terms & Conditions may be sent to contact@michelle-belle.com, or by telephone on +44 208 124 1215.
Registered office: MichelleBelle Ltd, Thurrock Centre For Business, The Old Courthouse, Orsett Road, Grays, Essex, RM17 5DD.